Refund and Exchange Policy

No refund or exchange will be provided after the goods are shipped ( except in the following circumstances ) .

Products that meet all of the following conditions can be exchanged / refunded:

  1. If the product quality is found not to meet the production standards, a replacement or refund can be arranged.

  2. Customers must request an exchange or refund within 7 days of receiving the goods . * We will not be able to process your application after the deadline.

  3. The product must be unopened or unused and the packaging must be intact.

  4. Purchase confirmation email or receipt must be attached.

Exchange Arrangement Procedure

1. When applying for a replacement, please provide your order number, receipt, contact information, and a description of the product defect.

2. All goods must be returned to our company before exchange can be arranged.

3. You can choose to exchange the product in person or by mail to Room 703, 7/F , Block B , Texaco Industrial Centre, 14-22 Wang Lung Street, Tsuen Wan .

Please note : All products can only be exchanged once, and can be exchanged for a different color of the same product / other products of equal or higher value than the original product ( the price difference must be paid back ) .

Please note : All shipping costs for return items and our re-shipping items are borne by the customer.

 

Refund Arrangement Procedure

1. When applying for a refund, please provide your order number, receipt, contact information, and a description of the product defect.

2. All goods must be returned to our company before a refund can be arranged.

3. The refund will be made by the same payment method used in the transaction.

5. Customers can choose to deliver in person or by mail to Room 703, 7 /F , Block B , Texaco Industrial Centre, 14-22 Wang Lung Street, Tsuen Wan . If you choose to deliver by mail , all shipping costs shall be borne by the customer.

 

The following products are not returnable or exchangeable:

1. More than seven days after receiving the goods.

2. No returns or exchanges for clothing with attached items 

3. The product is damaged or missing parts.

4. The product packaging is damaged.

5. The product is stained or has been washed in water.

6. Special price items are not eligible for refund or exchange

7. No returns or exchanges for pre-sale or pre-order products

8. Special offers , discount products and gifts are not returnable or exchangeable

Note:

  1. Shipping and handling charges will not be refunded.

  2. When making a refund, you must return the gift or coupon (if any).

  3. Each item can only be exchanged once.

  4. The refund will be made via the same payment method used in the transaction and generally takes about 14 working days.

  5.  Exchanges can be made in person or by mail to Room 703 , 7/F , Block B , Texaco Industrial Centre, 14-22 Wang Lung Street, Tsuen Wan . All shipping costs for returned goods and our re-shipping of goods are borne by the customer.

 

【Tsuen Wan Exchange Point】

Room 703, 7 /F , Block B, Texaco Industrial Centre, 14-22 Wang Lung Street, Tsuen Wan

Opening hours: 9am to 6pm ( Monday to Friday) (except public holidays)

Lunch time: 1:00pm to 2:00pm

WhatsApp : +852 6271 6229

＊It is recommended to make an appointment before visiting.

 

In case of any disputes, the company reserves the right of final decision.